Life hacks… I made it – so can you!! 12 Feb 202312 Feb 2023 Within the space of six months, my whole world fell apart. My wife was afflicted with an aggressive form of cancer. Our young son was diagnosed with Asperger’s Syndrome. I…
Business Analytics… Why do you need CRM Analytics when you have reports and dashboards? 22 Oct 202222 Feb 2023 You’re using Salesforce, the #1 CRM in the world. It comes with best-in-class native analytics, providing powerful, customisable reports and dashboards. It’s working really well for your team or business.…
Life hacks… How can you build a career in the Salesforce ecosystem? 21 Apr 202221 Apr 2022 There has never been a better time to build an exciting and rewarding career around Salesforce, the world’s #1 CRM (Customer Relationship Management software). The global COVID pandemic has acted…
Business Analytics… Building snapshot analytics and pipeline waterfall charts in Tableau Next 26 Jul 2026 Sales leaders ask a deceptively hard question: why is our pipeline different today than it was last month? Standard Salesforce reports cannot answer it — they show current state, not…
Life hacks… A storm in your brain — why you can’t think your way out of depression 28 Jun 202629 Jun 2026 One Tuesday morning, I sat at my desk and stared at an email for forty minutes. It was three sentences long. I read it five times. I could not work…
Artificial Intelligence… Dashboards Aren’t Dead — They Aren’t Even Sick! 12 Jun 202625 Jun 2026 Last year, I had a conversation with a senior business and data leader from one of the world's most recognisable entertainment companies. I cannot name them or the organisation. But…
Life hacks… From Solution Engineer to Product Manager – What Have I Learned? 10 Dec 2025 There is a moment in every career when you look around and wonder, “What’s next?” You’ve mastered your craft, you are successful, and you operate well within your professional comfort…
Business Analytics… The DevOps Dream: Effortless CRM Analytics Deployment with VS Code & Git 9 Oct 2025 Authors: Bharadwaj Kopparthi and Mark Tossell Aim of this post: In this post, we will look at importing CRM Analytics (CRMA) assets into the local machine and deploying them to…
Life hacks… Turning Woes into Wisdom 27 Apr 2024 Trials and tribulations often precede blessings and rewards. We live in a world that craves comfort and predictability, where troubles are seen as unwelcome intruders disrupting our desired tranquillity. Yet,…
Business Analytics… CRM Analytics Data preparation and governance 5 Nov 20235 Nov 2023 CRM Analytics Data Preparation and Governance – Best Practices and FAQ Benefits of Analytics Governance Defining the right balance of flexibility and control means you will realise the benefits of both…
Life hacks… 10 books you must read before you die 25 Sep 2023 I have always loved to read. For example, as a teenager, I went on holidays with my family for a week to sunny, picturesque Coffs Harbour – and spent almost the…
Business Analytics… What is better about CRM Analytics in a Salesforce environment? 12 Sep 2023 Why is CRM Analytics SO much better in a Salesforce environment than any other BI or data analytics platfrom? What are the benefits of a platform approach to CRM intelligence?…
Life hacks… One sure way to build your brand and increase your impact 6 Sep 2023 If there is one experience that brings me joy, it is hearing that I made a positive difference in someone’s life. It doesn’t get any better than this. I often…
A Most Unlikely Trailblazer 