mjtossell – A Most Unlikely Trailblazer

What the Storm Cannot Steal: My Mental and Emotional Toolbox

In my last post I told you about my father's workshop. Decades of tools, some he had designed and built himself, gone in one night to a burglar. He knew…

Business Analytics…

Building snapshot analytics and pipeline waterfall charts in Tableau Next

Sales leaders ask a deceptively hard question: why is our pipeline different today than it was last month? Standard Salesforce reports cannot answer it — they show current state, not…

A storm in your brain — why you can’t think your way out of depression

28 Jun 202629 Jun 2026

One Tuesday morning, I sat at my desk and stared at an email for forty minutes. It was three sentences long. I read it five times. I could not work…

Artificial Intelligence…

Dashboards Aren’t Dead — They Aren’t Even Sick!

12 Jun 202625 Jun 2026

Last year, I had a conversation with a senior business and data leader from one of the world's most recognisable entertainment companies. I cannot name them or the organisation. But…

From Solution Engineer to Product Manager – What Have I Learned?

There is a moment in every career when you look around and wonder, “What’s next?” You’ve mastered your craft, you are successful, and you operate well within your professional comfort…

Business Analytics…

The DevOps Dream: Effortless CRM Analytics Deployment with VS Code & Git

Authors: Bharadwaj Kopparthi and Mark Tossell Aim of this post: In this post, we will look at importing CRM Analytics (CRMA) assets into the local machine and deploying them to…

Turning Woes into Wisdom

Trials and tribulations often precede blessings and rewards. We live in a world that craves comfort and predictability, where troubles are seen as unwelcome intruders disrupting our desired tranquillity. Yet,…

Business Analytics…

CRM Analytics Data preparation and governance

5 Nov 20235 Nov 2023

CRM Analytics Data Preparation and Governance – Best Practices and FAQ Benefits of Analytics Governance Defining the right balance of flexibility and control means you will realise the benefits of both…

10 books you must read before you die

I have always loved to read. For example, as a teenager, I went on holidays with my family for a week to sunny, picturesque Coffs Harbour – and spent almost the…

Business Analytics…

What is better about CRM Analytics in a Salesforce environment?

Why is CRM Analytics SO much better in a Salesforce environment than any other BI or data analytics platfrom? What are the benefits of a platform approach to CRM intelligence?…